When an electrical problem happens, should you call the power company or an electrician? The answer depends on where the problem is. Some equipment belongs to the power company, while other parts belong to the property owner.
Here’s a simple guide to understanding the difference.
If power comes to your home overhead
The wires running through the air from a utility pole to your home are generally the power company’s responsibility.
The upright pipe attached to your home, called the service mast, generally belongs to you. It supports the incoming wires and protects the wiring leading down toward your electric meter. If a storm bends this pipe or pulls it away from the house, you’ll need a licensed electrician to repair it.
The power company generally owns the meter, which measures how much electricity you use. The box that holds the meter, however, generally belongs to you.
That means storm damage can require both an electrician and the power company. Your equipment may need to be repaired and inspected before the utility can safely reconnect power.
If power comes to your home underground
Underground service is harder to assess because the wires aren’t visible. Responsibility for underground wiring and the pipe protecting it varies by utility and installation.
If your home loses power, report the outage to your power company—even if your neighbors still have electricity. They can advise whether an electrician is needed to check the equipment on your property.
Who should you call?
Call your power company to report an outage, damaged utility equipment or a problem with the incoming power lines.
Call an electrician for damage to the equipment attached to your home, problems with your electrical panel or issues affecting individual outlets, lights or circuits.
Stay away from fallen or sagging wires. Treat them as energized, keep others away and call 911 and your power company. Never try to move a wire or inspect damaged equipment up close.
Still not sure?
You don’t need to know the names of every component before asking for help. Call Vertex Electric at (541) 870-0801. We can help you determine the next step and coordinate with your power company when needed.
This is a general guide. Ownership and repair responsibilities may vary by utility and jurisdiction. Central Oregon’s main electric utilities include Pacific Power, Central Electric Cooperative and Midstate Electric Cooperative. Contact your provider to confirm the responsibilities for your property.
